Concierge and reception
Keep arrivals moving
Receive parcels, search waiting items and complete collections without opening subscriptions or site administration.
For residential buildings
Parcel management software built for the residential front desk.
Receive parcels, confirm the right resident, send an optional arrival notice and complete collection with a signature and searchable handover record.
Use a supported iOS or Android device. No parcel locker or specialist scanner required.
Parcel intakeCamera-assisted reading with manual entry
Resident contactOptional email, controlled per site
CollectionCollector, staff, time and signature
Reception accessSite sign-in with individual staff profiles
A calmer parcel desk
The parcel record moves with the handover.
Paper sheets and disconnected messages make simple questions difficult: did the parcel arrive, was the resident told, and who collected it? LobbyPost keeps the answer attached to one parcel history without adding owner controls to the staff workflow.
- At arrival
Staff frame the recipient block, review the suggested household and confirm the intake. Unclear labels can be entered manually.
- While waiting
Ready parcels stay searchable by resident and parcel details, including households with more than one item waiting.
- At collection
Staff select the parcel, record the collector and capture the signature before completing the release.
Built in desk order
Read. Confirm. Release.
The mobile flow follows the order reception already works in. Staff see the resident context before saving an arrival and the exact parcel selection before asking for a collection signature.
- Read the recipient label
Use the device camera to frame the name and address block, or enter the details manually.
- Confirm the household
Review the suggested resident or choose another before the record is created.
- Complete the handover
Choose the waiting parcel, identify the collector and capture the collection signature.
Designed for reception
Fast for the person on duty. Clear for the building manager.
LobbyPost separates the account owner, the building device and the staff member using it. Each role sees the controls needed for its job.
Building managers
Set the site policy
Create building access, manage authorised devices and decide whether resident email is appropriate for the site.
Residents
Collect without another app
Residents do not need a LobbyPost account. Staff find the parcel and complete the handover at reception.
Collection evidence
Answer parcel questions from the record, not from memory.
Arrival and release stay connected, so the desk can review what was handled without piecing together a paper log, an email and a separate signature sheet.
No specialist parcel hardware
Digitise the staffed workflow without rebuilding the parcel room.
LobbyPost is software for buildings where authorised staff receive and release parcels. It works with the site's existing storage procedure rather than requiring a locker installation or courier kiosk.
Existing mobile devices
Authorise a supported phone or tablet for the reception team.
Manual fallback
Continue intake when a damaged or handwritten label cannot be read cleanly.
Connection continuity
The core desk workflow remains available on the site device during an internet interruption.
Site choice on email
Parcel intake and release continue normally when resident notices are off.
Residential parcel software questions
Before you put LobbyPost on the desk.
Practical answers about hardware, resident communication and the collection record.
Does LobbyPost require smart lockers or a barcode scanner?
No. LobbyPost supports a staffed parcel workflow on an authorised iOS or Android device. Staff use its camera for label reading and can enter parcel details manually.
Do residents need to install an app?
No. LobbyPost is operated by the owner and authorised building staff. Residents collect at the desk and can sign on the reception device.
Can a building use LobbyPost without resident email?
Yes. Resident parcel email is optional per site and is off by default. Intake, search, collection and records continue when it is disabled.
What is kept with a parcel collection?
The parcel selection, collector, collection time, staff profile, release method and captured signature remain with the handover record.
How do staff use a shared reception device?
The device signs in to the building with its site credentials. The person on duty then selects their own staff profile inside the app.
Replace the parcel log
Put the complete workflow through a 30-day trial.
Create the owner account, connect the first site and test parcel arrival, resident matching and signed collection with your reception team.