Information processed
Company account information can include owner name, business email, company name, sites, subscription state, and registered devices. Parcel operations can include resident name, unit or address, email when supplied, parcel details, intake and release times, staff profile, handover method, and signature.
LobbyPost also processes service logs, authentication events, support messages, and billing references. Payment card details are entered into the payment provider's secure form and are not stored by LobbyPost.
Why information is used
Information is used to authenticate users, provide parcel intake and handover, maintain audit records, apply plan limits, send requested company notices, support customers, prevent abuse, and meet contractual and legal obligations.
Resident parcel email is optional and controlled per site. Company verification, password reset, billing, and security notices are separate owner-account communications.
Retention and deletion
For Cloud subscriptions, LobbyPost schedules the live synchronized copy of resident, parcel, staff profile, release evidence, and parcel audit data for deletion 30 days after Cloud access ends. Restoring Cloud access before that deadline cancels the scheduled deletion.
This Cloud deletion does not automatically erase copies held on a customer's device or copies still moving through time-limited infrastructure backup cycles. Account, site, device, authentication, billing, email-delivery, security, and administrative audit records are retained separately for the period needed to provide the service, resolve disputes, prevent fraud, and satisfy applicable obligations.
Questions and rights
Residents should first contact their building operator because that organisation controls the parcel records created for its site. Owners and other account users can contact [email protected] for access, correction, deletion, restriction, portability, or objection requests where applicable.