Resident confirmation
Review before intake
Staff see the suggested household and can select another resident before creating the parcel record.
For managing agents and property teams
One parcel standard across the residential buildings you manage.
Create separate site access, control authorised staff devices and give every front desk the same intake, resident matching and signed collection workflow.
Plans support from 2 to 30 sites, with device capacity matched to the selected plan.
Building accessSeparate credentials for each site
Device controlOwner-managed authorisation
Staff attributionProfiles selected inside the site
Resident noticesEnabled only where the site chooses
Portfolio control without desk friction
Keep account decisions with the owner and parcel handling with the site.
The owner account is the control point for subscription, sites and authorised devices. Reception staff use a separate site login and never need the owner's billing credentials to handle a parcel.
- Owner account
Create and manage site access, review authorised devices and keep the subscription aligned with portfolio capacity.
- Building login
Connect a reception device to the correct site using credentials issued specifically for that building.
- Staff profile
Attribute arrival and collection actions to the person on duty, not to the shared site credential.
Owner controls
Set up access site by site.
Add the buildings covered by the plan, issue their credentials and authorise the devices used at reception. Staff stay inside the mobile parcel workflow.
A repeatable rollout
Give each building the same operating sequence.
LobbyPost makes the staff workflow predictable without merging building identities. Each site opens its own residents and parcel records, while staff follow the same arrival-to-collection steps.
- Create the building
Add the site name and issue credentials from the owner account.
- Authorise reception
Connect the supported iOS or Android device used by the site team.
- Set the local policy
Maintain the active residents and decide whether parcel email should be enabled for that building.
- Run the same desk flow
Scan or enter the parcel, confirm the resident and release it with a handover record.
One operating standard
Keep the important checks in every handover.
A common mobile workflow helps sites record the same essential details even when the building, team or local email policy differs.
Release confirmation
Select before signing
The waiting parcel selection is visible before the collector signs and the release is completed.
Record continuity
Keep arrival and collection together
Receiving staff, release staff, collector, time, method and signature remain attached to the parcel history.
Cloud plan
Share one site's current records between its authorised devices.
Where a site needs more than one working device, the Cloud plan adds scheduled daily and manual sync for that site's operational records. Different buildings remain separate; cloud sync is not a shared resident directory across the portfolio.
Scheduled sync
An automatic daily sync is scheduled for 05:00 Europe/London.
Manual control
Authorised Cloud-plan users can start an on-demand sync when needed.
Same-site scope
Only authorised devices for the same site exchange that site's records.
Local continuity
The reception workflow remains usable during a connection interruption and can reconcile later.
Site-level resident communication
Use parcel email where the building is ready for it.
Resident notifications are not a condition of parcel management. Email remains off by default and can be enabled for an individual site once the owner has the contact data and operating policy in place.
- When email is off
Staff still receive, search, release and retain parcel records normally.
- When email is on
The site can send individual or batch parcel notices from eligible plans.
- Between buildings
One site's email choice does not change the operating policy of another site.
Property management questions
Capacity, access and site separation.
What managing agents and residential property teams need to know before rollout.
Can one owner account manage multiple residential buildings?
Yes. Each plan includes a defined number of sites and authorised staff devices. Every building receives separate site credentials.
Do reception teams get access to owner billing?
No. Staff devices sign in with site credentials. Owner subscription, billing and site administration remain in the owner account.
How are authorised devices counted?
Each phone or tablet authorised for staff use counts as one device. The plan limit is the total across the owner account.
Does Cloud sync combine records from different buildings?
No. It exchanges operational records between authorised devices for the same site. Different sites keep their residents and parcel activity separate.
Can email settings differ by building?
Yes. Resident parcel email is configured per site and is off by default.
Size the rollout
Match the plan to your sites and working devices.
Compare published capacity or talk to LobbyPost about a managed rollout for a larger residential portfolio.