Residential buildings
Concierge and reception desks
Replace paper parcel logs with a mobile intake, ready queue and collection record.
About LobbyPost
Parcel operations deserve software built around the desk.
LobbyPost connects arrival, resident matching, optional notification and signed collection in one focused workflow for residential concierge and reception teams.
A residential parcel management product for supported iOS and Android devices.
Staff workflowFast arrival and clear collection
Access modelOwner, site and staff roles separated
Resident privacyEmail optional and off by default
Product scopeResidential parcel intake and handover
What LobbyPost is
A purpose-built link between courier arrival and resident collection.
Courier tracking usually stops when a parcel reaches the building. LobbyPost is for the staffed part that follows: identifying the resident, recording the arrival, finding the parcel later and documenting its release.
- Not a courier tracker
LobbyPost does not replace the delivery company's journey tracking. It records what happens inside the residential site.
- Not a parcel locker
It digitises an authorised staff workflow and works with the building's existing parcel storage procedure.
- Not an owner portal on the desk
Reception staff use site access and staff profiles without opening subscription or billing controls.
Product principles
Decisions shaped by the real reception workflow.
LobbyPost is designed around a small set of operating principles: keep the desk quick, make important checks visible and avoid collecting or exposing information that the task does not need.
- Speed with confirmation
Use camera-assisted reading to reduce typing, while keeping the resident and parcel selection visible before submission.
- Simple staff access
Let the building stay signed in while the person on duty changes their individual staff profile.
- Communication by choice
Keep resident email separate from parcel handling so each site can leave it off until its policy and contact data are ready.
- Evidence at handover
Keep the collector, collection time, staff profile, release method and signature with the parcel record.
- Continuity at the desk
Allow core parcel handling to continue on the site device when connectivity is interrupted.
One connected record
The app follows the parcel, not the software structure.
Staff move from arrival to the ready queue, signature and completed record in the same mobile product. Internal identifiers and account configuration stay out of the primary desk experience.
A deliberate access model
Three roles, each with a clear purpose.
LobbyPost separates commercial account ownership from building access and staff attribution. This keeps a shared reception device practical without treating the site password as a person's identity.
Read about LobbyPost security- OwnerManages the account
Controls sites, authorised devices, subscription settings and site-level email availability.
- SiteOpens one building
Uses credentials created for the building rather than the owner's personal sign-in.
- StaffAttributes the action
The person on duty selects their profile before receiving or releasing parcels.
Who LobbyPost is for
Residential teams responsible for the last handover.
LobbyPost is focused on staffed buildings where parcels are accepted centrally and later released to residents or their authorised collectors.
Build to Rent
Site teams working through shifts
Keep building context stable while staff change profile and residents move in or out.
Property managers
Managing agents and portfolio owners
Create separate site access and match authorised device capacity to the selected plan.
Talk to LobbyPost
Plan a parcel workflow that fits the building.
Compare published plans, start an eligible 30-day trial or contact the team about a residential portfolio rollout.