Residential reception staff member scanning an incoming parcel

For Build to Rent operations

A consistent parcel workflow for every Build to Rent front desk.

Give concierge teams a quick way to receive parcels, match changing resident households and record each collection without placing portfolio administration in the staff app.

Compare plans Plan a rollout

Designed for staffed residential sites using authorised iOS and Android devices.

Resident turnoverEditable site resident directories

Shift handoverSite access with staff profile switching

Site policyResident email is optional per building

Portfolio growthPlans sized by sites and devices

Built for daily operations

Standardise the process without slowing the desk.

A Build to Rent parcel process has to survive delivery peaks, shift changes and resident moves. LobbyPost keeps the operational steps short while giving the owner a separate place to manage each site's access and capacity.

One site context
The reception device opens the correct building through its site login, keeping the active resident directory and parcel queue in view.
Named staff actions
The person on duty selects their profile inside the app, so parcel intake and release are not attributed to a generic building login.
Clear collection state
Waiting and collected parcels remain distinct, with collector, collection time and signature attached to the handover.

From arrival to resident

A focused mobile flow for a busy residential desk.

Staff confirm before saving and before releasing. Manual entry remains available when a label is unclear, and email notices are only used where the site's policy enables them.

LobbyPost intake confirmation for a resident parcel — **Confirm the arrival**Review the resident and parcel details.

LobbyPost desk with parcels ready for collection — **Run the desk**See what is waiting for collection.

LobbyPost collection signature evidence — **Close the handover**Keep the collector and signature together.

Resident directory

Keep the parcel desk aligned as households change.

Authorised staff can add, update and deactivate resident records for the site. Parcel intake uses the active directory, and the final match is reviewed by staff before the record is saved.

Flat and resident context

Keep the person and residential unit visible during matching and collection.

More than one resident

Support shared households without turning a flat number into the only identity.

Manual correction

Choose a different resident when the suggested match is not right.

Optional contact data

Email is only needed when the site chooses to send parcel notices.

LobbyPost resident directory in the mobile app — The site's active resident directory stays available to authorised staff.

Clear operating roles

Owner, building and staff access stay separate.

Billing and portfolio controls belong to the owner account. The reception device signs in to one site, then staff choose the profile used to attribute their parcel actions.

See site and staff access

Owner account
Controls sites and authorised devices
Owners create building credentials, review plan capacity and manage account settings.
Site login
Opens the building workflow
Each building has separate credentials for its reception device.
Staff profile
Names the person on duty
Staff switch profile inside the app when the shift changes.

Grow by site and device

Choose capacity for the operation you run now.

LobbyPost plans define the number of sites and authorised staff devices on the owner account. Each building keeps its own site access. The Cloud plan adds shared operational records between authorised devices for the same site, with scheduled daily and manual sync.

Create each building
Issue separate site credentials rather than sharing owner access with reception.
Authorise the working devices
Keep the device count aligned with the selected plan.
Add cross-device sync when required
Use the Cloud plan where more than one authorised device needs the same site's current records.

LobbyPost owner account site access controls — **Site access**Separate credentials for each building.

LobbyPost owner account authorised device controls — **Device control**Review authorised staff devices.

Build to Rent questions

Plan the desk, the site and the portfolio.

How LobbyPost handles resident access, shift changes, email and multiple buildings.

Do BTR residents need a LobbyPost account?

No. LobbyPost is operated by the owner and authorised site staff. Residents can collect and sign at reception without installing an app.

Can different staff use the same reception device?

Yes. The device remains signed in to the site and the person on duty selects their individual staff profile inside the app.

Can each BTR site choose whether to send email notices?

Yes. Resident parcel email is controlled per site and is off by default. The parcel workflow continues normally when it is disabled.

Can one owner account manage several buildings?

Yes. The selected plan defines the available number of sites and authorised devices. Every building receives separate site credentials.

What does Cloud sync add?

The Cloud plan lets authorised devices for the same site exchange operational records through scheduled daily and on-demand sync. It does not combine residents or parcels between different sites.

Plan the rollout

Give the first site a complete parcel workflow.

Test the reception experience with a 30-day trial, or discuss site and device capacity with LobbyPost before a wider BTR rollout.

Compare plans Talk to sales